An Interview with my clients: Why having a process made them choose me

Ever wondered what your real clients think when they choose you over someone else?

In this special rebroadcast, I sit down with two of my actual clients — Kelly and Glen Patchet, Co-Founders of Quarterback Digital — and pull back the curtain on what truly goes on in a client’s mind.

We go deep into:

What made them say YES to working with me over other designers
How my unique process became the deciding factor
What it was really like working with me and my team (the good, the honest, the surprising)
The exact marketing tactics Kelly and Glen use to help their own clients attract leads, increase sales, and build brand authority

If you’re an entrepreneur, designer, or service provider looking to turn more prospects into paying clients, this episode is packed with insights you can’t afford to miss. And yes, they even shared how they felt when I told them they’d need to pay for a consultation upfront!

This episode is SUPER special because it’s one that I didn’t think I would ever have a chance to do – I interviewed my actual clients! I’m over the moon dreaming about this opportunity and this episode!

Kelly & Glen Patchet, founders of Quarterback Digital, joined me to talk about the importance of marketing while sharing various marketing tactics, why they chose to work with me, AND what it was actually like to work with me and my team!

Kelly and Glen Patchet are Co-Founders of Quarterback Digital, a digital marketing agency in downtown Toronto. Serving clients across Canada and the US, they run the marketing efforts for their clients, driving traffic, generating leads and increasing sales for thought leaders and people who sell their expertise. Leading a team of marketing specialists Glen and Kelly are the marketing quarterbacks calling the plays for their clients.

Throughout our conversation, Kelly and Glen share the reason that they decided to work with my interior design company instead of anyone else – it was my process! This really was amazing to hear because it solidified my belief that if you develop a unique process that works for you, follow it and communicate it to your potential ideal clients, it DOES make a difference and creates raving fan clients!

Further into our conversation, Kelly, Glen & I chat about the marketing. Marketing is incredibly important for any company, big or small, new or established. The more confident you are in the inner workings (process) of your business, the better suited you are to talk it up and market yourself to your ideal client. They shared some marketing tactics that you can use in a service based business.

Lastly, if you stick through to the end, you’ll also find out how Kelly & Glen felt when I informed them they had to pay for a consultation with me at the beginning of my process! I really hope you enjoy listening to this episode as much as I did recording it!

Don’t miss out on my free discovery call script. Click here to get it in your inbox!

& I am hosting 2 more free masterclasses about the 5 steps to creating a unique process and eliminating the chaos! Save your seat!

March 2, 2021

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Please read all of the terms and conditions set forth below. The Winter Designer Winter Designer Retreat is offered subject to our standard terms and conditions, set forth below. Upon purchase with Rebecca Hay Designs Inc., you are deemed to be accepting all “Terms and Conditions.”

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In the event an attendee cancels prior to December 18, 2022, a refund will be issued, minus a $275CAD administration fee. As of December 19, 2022, the event is 100% non-refundable. Exceptions to our cancellation policy cannot be made for any reason, including weather, terrorism, civil unrest, or personal emergencies. There is no refund or discount for arriving late or leaving a Winter Designer Retreat early, or for not participating in any scheduled activity.

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Although it's unlikely, Rebecca Hay Designs Inc. reserves the right to cancel any Winter Designer Retreat at any time for any reason determined at our sole discretion, including too few participants, or if the quality of the Winter Designer Retreat or the safety of the participants is deemed by Rebecca Hay Designs Inc. to be compromised. In such a case, a refund of payments received from Winter Designer Retreat reservations shall constitute a full and final settlement and release of all claims against us. In the event of cancellation, Rebecca Hay Designs Inc. is not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs.

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